Bet365 Casino Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Bet365 Casino in relation to your use of the website, mobile services, account facilities and casino products made available through the site. They apply whenever you browse the site, register an account, make a deposit, place a wager, request a withdrawal or otherwise use the services.

You must read these Terms before using the services. If you do not agree with any part of them, you must not register or continue to use the site. Additional rules may apply to particular games, payment methods, promotions or features. Those rules will be shown to you before or when the relevant service is used and form part of these Terms.

• You must be at least 18 years old and legally permitted to participate in online gambling in the place where you are located.
• You must use the services for your own account and not on behalf of another person, business or organisation.
• You must provide accurate, current and complete information when registering and whenever information is requested.
• You must not create more than one account unless the operator has expressly permitted this.
• You must not use the site if your participation would breach any applicable law, regulation, court order or personal restriction.
• You must not allow another person to access or use your account.

The operator may ask you to confirm your age, identity, address, payment details or source of funds. You agree to provide information and documents that are reasonably required for these checks. Information must be genuine, readable and kept up to date. An account may be restricted, suspended or closed if information cannot be verified, appears misleading or suggests that the account is being used improperly.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the activity resulted from the operator’s failure to protect its systems. If you believe that someone else has accessed your account, change your password where possible and notify the operator through the support channels available on the site.

Promotions, bonuses, tournaments and other offers may be subject to separate promotional terms. Those terms will explain eligibility, entry requirements, qualifying activity, expiry, wagering or play-through conditions, maximum or minimum requirements and any restrictions that apply. You should read the complete offer terms before accepting or using a promotion. If promotional terms conflict with these Terms, the specific promotional terms will apply only to the extent of that conflict.

Unless an offer states otherwise, promotions are intended for one person, one account and one household or payment arrangement. The operator may withhold or remove a promotional benefit where it reasonably believes that an offer has been abused, duplicated, manipulated or used in breach of its terms. Promotional balances and related winnings may be adjusted where an obvious error or qualifying issue is identified.

Bet365 Casino supports a safer approach to gambling. Gambling should be treated as entertainment, not as a way to earn income, solve financial problems or recover losses. Before playing, consider setting a budget and time limit. Never gamble with money needed for rent, food, bills, savings or other essential expenses.

• Set deposit, wagering or session limits where those tools are available.
• Take regular breaks and avoid playing when tired, upset, intoxicated or under pressure.
• Do not chase losses or increase stakes to try to recover money.
• Use available time-out, account restriction or self-exclusion tools if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
• Do not ask another person to gamble through your account or attempt to bypass a restriction.

The operator may apply account restrictions, refuse service or take other responsible gambling measures where required or considered appropriate. A self-exclusion or other restriction should be taken seriously. You must not attempt to create a new account or use another person’s account to avoid it. Responsible gambling tools may have separate conditions, so review the information shown when selecting one.

You must use the site lawfully and fairly. Prohibited conduct includes using bots, automated software, stolen information, malware, unlawful funds, misleading documents or technical methods intended to gain an improper advantage. You must not interfere with the site, test or exploit a vulnerability without permission, reverse engineer restricted parts of the service, harass staff or use the platform to support criminal activity.

The operator may suspend, restrict or close an account where it reasonably considers this necessary to protect players, comply with legal or regulatory obligations, complete verification, investigate suspected fraud or breach, manage responsible gambling concerns, address a security issue or correct a technical problem. Where appropriate, you may be told the reason for an action, although information may be withheld if disclosure could interfere with an investigation or legal obligation.

Closing an account does not remove obligations that arose before closure. You remain responsible for valid transactions, amounts owed, confidentiality requirements, intellectual property restrictions and any other provisions intended to continue after the account ends. Where an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements, payment rules and these Terms.

If you have a question, dispute or complaint, review your account and transaction information first, then contact the operator through the support or complaints channel made available on the site. Include enough information for the matter to be investigated, such as your account details, relevant dates, transaction references and a clear description of the issue. Do not send passwords or unnecessary sensitive information.

Complaints are reviewed using the operator’s applicable procedures. You may be asked for further information or identification so that the matter can be assessed securely. Keeping copies of relevant messages, screenshots and transaction records may assist with the review. Nothing in the complaints process prevents you from exercising any rights or contacting an appropriate external body where that option is available under applicable law.

These Terms may be updated from time to time to reflect changes to the services, law, technology, security practices or business requirements. The latest version will be published on the site with its effective date where appropriate. If a change is material, reasonable notice may be provided through the site or another suitable channel. Your continued use of the services after an updated version takes effect indicates acceptance of the revised Terms. If you do not agree, you should stop using the services and request account assistance through the available support channels.

These Terms are intended to operate together with the Privacy Policy, responsible gambling information, game rules and promotional terms displayed on the site. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. The laws and dispute arrangements applicable to the relevant service and your location will apply, subject to any mandatory rights and protections available to Australian consumers.