Privacy Policy

This Privacy Policy explains how Bet365 Casino may handle personal information when you visit the website, create or use an account, contact support, or otherwise use the available casino services. It also explains the choices available to you regarding your information and how to make a privacy request.

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Information we may collect

To provide an online casino service, Bet365 Casino may need to collect and use information about players. The information collected depends on how you interact with the website, which services you use, and what is required to operate the account safely and lawfully. Information may be collected when you register, sign in, complete verification, make a payment, contact support, enter information into a form, or browse the website.

On this page

Account and identity information

This may include your name, date of birth, contact details, account login information, residential information and other details provided during registration or account management. Verification documents or information from those documents may also be requested where identity, age, location or account ownership needs to be confirmed. Players should only provide information that is accurate, current and belongs to them.

Payment and transaction information

The service may handle information connected with deposits, withdrawals, bets, account balances and other transactions. This can include payment method details, transaction references, amounts, dates, account activity and records needed to investigate a payment or resolve a dispute. Payment information may be processed through external payment service providers. Where appropriate, full payment details may be handled by those providers rather than stored directly by the casino website.

Technical, device and usage information

When you use the website, technical information may be collected automatically. This can include your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, time and date of activity, referring website and information about how features are used. This information helps the website function, maintain security, understand performance and identify unusual activity.

Communications and support information

If you contact customer support or submit a request, records of the communication may be kept. These records may include the details you provide, account information used to verify your identity, the subject of your enquiry and the steps taken to respond. Keeping support records helps with service quality, account security, complaints and follow-up requests.

How information may be used

Personal information is used for purposes connected with providing and managing the casino service. The information is handled only where there is a valid business, security or legal reason to do so, and access is limited according to the needs of the relevant activity.

To create, maintain and administer your player account.
To confirm your identity, age, account ownership and eligibility to use particular services.
To process deposits, withdrawals, account transactions and related payment enquiries.
To provide customer support, respond to requests and investigate complaints or disputes.
To detect and prevent fraud, money laundering, account misuse, collusion, cheating and other unlawful or harmful activity.
To protect the website, players and service providers from security threats, unauthorised access and technical abuse.
To meet record-keeping, verification, reporting and other obligations that apply to the service.
To monitor, test and improve website performance, reliability, usability and available features.
To understand general usage trends and prepare aggregated or statistical information that does not directly identify individual players.
To send service messages, account notices and other communications needed to operate your account.
To send marketing communications where permitted and where the required consent or other lawful basis applies.

Marketing messages may include information about services, features or other relevant updates. You can withdraw consent to marketing at any time. Choosing not to receive marketing does not normally prevent the sending of essential service, security or account-related communications.

Sharing information with service providers

Information may be shared with carefully selected service providers where they need it to perform a service. These providers may support payment processing, identity and verification checks, fraud prevention, website hosting, information technology, customer support, analytics, communications or security. They should receive only the information reasonably needed for their role and are expected to handle it securely.

Information may also be disclosed where necessary to protect the rights, safety or property of players or the service, to investigate suspected misuse, or to respond to a valid legal or official request. If business operations change, information may be transferred as part of a restructuring, sale or similar transaction, subject to appropriate privacy protections.

Security, storage and retention

Reasonable administrative, technical and organisational measures are used to help protect personal information from loss, misuse, interference, unauthorised access, alteration or disclosure. These measures may include access controls, account authentication, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved.

No online service can guarantee that information will be completely secure in every situation. Players should keep their passwords and access codes confidential, avoid sharing account access, use secure devices and notify support promptly if they suspect unauthorised activity. The website may ask for information to confirm identity before discussing an account or completing a privacy request.

Personal information may be stored or processed by the website and its service providers in Australia or in other locations, depending on the systems used to operate the service. Where information is handled across borders, appropriate steps are taken to support its protection and secure handling.

How long information is kept

Information is retained for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, support, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to technical, legal or operational requirements.

Closing an account does not necessarily result in the immediate removal of every record connected with it. For example, transaction, verification, security or communications records may need to remain available for compliance, fraud prevention, dispute resolution or auditing purposes. Access to retained information remains limited to appropriate purposes.

Cookies and your privacy rights

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that help a website remember settings, keep you signed in, maintain security and understand how pages and features are used. Some cookies may be necessary for core functions, while others may support preferences, analytics, performance or relevant communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block certain categories or receive a notification before a cookie is stored. If you disable cookies, some website functions may not work as intended, and preferences may not be remembered. Information collected through cookies is handled in line with the purposes explained in this Privacy Policy.

Requests about your personal information

You may contact the privacy support team to ask what personal information is held about you and how it is being used. You may also request correction of information that is inaccurate, incomplete or out of date. Where appropriate, you may ask for deletion of your personal information, subject to records that need to be retained for legal, security, fraud prevention, dispute or other legitimate purposes.

You can also withdraw consent to marketing communications at any time. A request to withdraw marketing consent will be applied to future marketing communications, although it may take a reasonable period for all systems to update. Essential account, security and service messages may still be sent when they are necessary to manage your account.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, email support@bet365-casino.wtf. Please explain your request clearly and include enough information to help locate the relevant account. Identity checks may be required before information is disclosed or account changes are made. If a request cannot be completed in full, the reasons may include legal retention requirements, the rights of another person, security concerns or the need to protect the integrity of the service.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will apply when it is published on the website. Players should review this page periodically, particularly before providing new information or using a changed feature.