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Responsible Gaming

Bet365 Casino supports a balanced approach to gambling. Casino games should be treated as entertainment, not as a way to make money or manage financial difficulties. Responsible gaming means understanding the risks, setting clear boundaries and knowing when to take a break or seek help.

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Gamble for entertainment

Gambling involves risk, and losses can happen. There is no guaranteed strategy or system that can predict the outcome of a casino game. Random results are not affected by previous wins or losses, and a losing session does not make a win more likely in the future. Avoid chasing losses, and never increase your stakes simply because you believe a result is due.

On this page

Before you play, decide how much time and money you are comfortable spending. Only use money that is available after essential costs such as rent, mortgage payments, food, utilities, transport, education and other regular commitments have been covered. Do not use borrowed money, credit intended for essential expenses or money set aside for someone else.

  • Think of gambling spend as an entertainment cost, similar to other leisure activities.
  • Set a spending limit before you begin and stop when that limit is reached.
  • Set a time limit and take regular breaks away from the screen.
  • Keep gambling separate from everyday financial responsibilities.
  • Do not gamble when you are upset, tired, stressed, angry or under the influence of alcohol or other substances.
  • Do not rely on gambling to solve money problems or improve your mood.
  • Accept losses as part of gambling and do not try to win them back.

It can also help to keep a simple record of your deposits, withdrawals, playing time and overall spending. Looking at your activity objectively may help you identify changes in your habits before they become difficult to manage. If gambling stops feeling enjoyable or begins to affect other parts of your life, stop playing and consider speaking with someone you trust.

Tools and practical ways to stay in control

Responsible gaming tools can help you maintain control over your activity. Depending on the account, product and applicable requirements, available features may include deposit limits, spending limits, loss limits, session reminders, time limits, reality checks, temporary breaks and account self-exclusion. The exact tools, settings and operating arrangements may vary.

Set limits before you play

A limit is most effective when it is chosen calmly and applied before gambling begins. Consider setting a daily, weekly or monthly amount that you can afford to lose, as well as a maximum playing time. Treat the limit as a firm boundary rather than a target to reach. If a limit has been reached, do not attempt to continue by depositing more money through another method or account.

Take a break when needed

A temporary break can be useful when you feel distracted, frustrated or less in control than usual. A break gives you time to review your habits without the pressure of an active session. Use the time to return to ordinary activities, speak with family or friends, and consider whether gambling still fits within your budget and lifestyle.

Consider self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a specified period or longer. If you request self-exclusion, follow the instructions provided through the relevant official account or support process. Read the terms carefully so you understand when the restriction starts, how long it applies and what happens to access during that period. Do not attempt to bypass a self-exclusion by opening or using another account.

Use account and payment safeguards

  • Keep your account details private and do not allow another person to use your account.
  • Use payment methods responsibly and review transactions regularly.
  • Remove saved payment details if doing so helps reduce unplanned deposits.
  • Avoid gambling across multiple accounts or platforms to get around personal limits.
  • Keep gambling applications and websites away from shared or family devices where appropriate.
  • Review your settings from time to time, particularly after a change in income, expenses or personal circumstances.

If you are unsure how to use a safer-gambling feature, use the official help or account-support channels available on the website. Support staff may explain the general process and available options, but they cannot remove the risks associated with gambling or make gambling profitable.

Recognising when gambling may be a problem

Problem gambling can develop gradually. A person may begin by spending slightly more time or money than planned, then find it increasingly difficult to stop. You do not need to wait for a serious financial loss before taking action. Any concern about your gambling is a valid reason to pause and seek support.

The following signs may indicate that gambling is becoming difficult to control:

  • Spending more time or money gambling than you intended.
  • Trying to win back losses by placing larger or more frequent bets.
  • Feeling restless, irritated or anxious when you cannot gamble.
  • Thinking about gambling throughout the day or finding it difficult to focus on other activities.
  • Hiding or minimising gambling activity, losses or deposits from family and friends.
  • Borrowing money, selling belongings or missing payments to fund gambling.
  • Using money needed for household expenses, work, study or other commitments.
  • Gambling to escape sadness, stress, loneliness, boredom or other difficult feelings.
  • Making repeated promises to stop or cut back but being unable to do so.
  • Arguing with people close to you because of gambling.
  • Missing work, study, appointments or social activities because of gambling.
  • Feeling guilt, shame or distress after playing, then gambling again to change those feelings.

If any of these signs feel familiar, stop gambling and speak with someone you trust. A qualified gambling counsellor, financial counsellor, mental health professional or Australian gambling support service can help you make a plan without judgement. Support is available for people who gamble and for family members, partners and friends affected by someone else’s gambling.

If you need immediate help

If gambling has contributed to thoughts of self-harm, suicide, violence or immediate danger, treat the situation as an emergency. Contact emergency services in Australia or seek urgent help from a hospital or qualified health professional. If you are concerned about another person, stay with them where it is safe to do so and encourage immediate professional support.

You can also look for Australian gambling counselling and financial counselling services through official government, health or community organisations. These services can provide confidential guidance, practical support and referrals. The right form of help depends on your circumstances, so consider speaking with a qualified professional even if you are not sure whether your gambling is a problem.

Age, account safety and further information

Gambling is intended for adults only. Do not use Bet365 Casino if you are under the applicable legal age, and do not allow children or other unauthorised people to access your account. Adults should take reasonable steps to keep gambling accounts, devices and payment methods secure, particularly where children or other vulnerable people may use the same device.

Keep your login information confidential and contact the website through its official support or account channels if you believe another person has accessed your account. Do not respond to requests for passwords, security codes or payment information from unknown sources. Check that you are using the official website before entering account or financial details.

This page provides general responsible-gaming information and is not a substitute for professional financial, medical or counselling advice. Gambling products, account features and safer-gambling processes may be subject to applicable Australian law, regulatory requirements and the relevant account terms. Read those terms carefully and use the current information shown within your account.

If you are unsure whether you can gamble safely, the safest option is not to gamble. You can ask Bet365 Casino support about the general responsible-gaming options available to your account, or seek independent advice from an Australian gambling support or counselling organisation. Taking action early can make it easier to protect your finances, relationships, health and wellbeing.