Betting Rules

These rules are intended to provide a clear overview of how bets are accepted, recorded, settled and managed. They apply to bets placed through the approved website, mobile site or other authorised betting interface made available by Bet365 Casino. Additional rules may apply to a particular sport, event, game, market or promotion. Where a specific rule conflicts with a general rule, the specific rule will normally apply to the relevant bet.

You are responsible for reading the information shown on the betting screen before confirming a wager. This includes the selection, odds, stake, potential return, applicable market conditions and any available acceptance message. Information displayed before confirmation may change as an event develops or as prices are updated. A bet is not final merely because a selection has been added to a bet slip.

• You must be legally permitted to gamble in the place where you are located when using the service.
• You must provide accurate, current and complete account information and keep your login details secure.
• You must use only your own account and must not allow another person to place bets through it.
• You must not use the service for unlawful activity, market manipulation, fraud, money laundering or any other improper purpose.
• You must comply with all applicable account, payment, identity verification and responsible gambling requirements.
• Betting activity may be restricted, refused, suspended or cancelled where required by law, security procedures or the applicable terms.

The service is intended for personal and recreational use unless the applicable terms expressly state otherwise. You must not create multiple accounts, use another person's payment method without authority, or attempt to bypass account controls. If you believe someone else has accessed your account, you should stop using it and follow the available account security or support process.

Bets are settled using the official result or result source specified in the applicable market rules. The relevant result may be the result announced at the end of the event, a result confirmed by an official governing body, or another result identified in the market information. Results are not usually changed because of later appeals, disciplinary decisions, revised records or retrospective amendments unless the specific rules for that market provide otherwise.

If an event is postponed, abandoned, interrupted, rescheduled or materially changed, the outcome will be determined under the rules for the relevant sport, event or market. Some bets may remain valid, while others may be cancelled or settled in another manner. The same approach may not apply to every market, so you should read the conditions attached to the bet before placing it.

• An event may be cancelled or voided if it does not take place under the conditions required by the market rules.
• A market may be settled as void where there is insufficient information to determine the outcome fairly.
• Selections that do not participate, or do not meet a stated participation condition, may be treated according to the relevant market rule.
• A bet may be recalculated if a settlement error is identified and corrected under the applicable terms.
• Dead heats, ties, draws, abandoned events and other special outcomes may have dedicated settlement rules.
• Where an official result is unavailable, settlement may be delayed until a reliable result can be confirmed.

Settlement errors and incorrect information

Every reasonable effort is made to display accurate event, market and price information. However, information can be affected by delays, third-party data errors, technical problems or human error. If a bet is accepted using an obvious error, the bet may be cancelled or settled using the correct price or terms, where permitted by the applicable rules. This can include an obviously incorrect price, an incorrect market description or a market that should not have been available.

If an account is credited or debited incorrectly, the error may be corrected. You must not deliberately use or withdraw funds that were credited to your account by mistake. If you notice an unusual balance, settlement or transaction, do not rely on it as final and report the issue through the available support process. Corrections will be made in accordance with the governing terms and applicable law.

Timing and account records

Settlement may occur after an event has finished, once the required official information has been received and checked. A result shown on an external website or broadcast may not be the result used for settlement. Your account history is the main place to check whether a bet is accepted, pending, settled, void or otherwise adjusted. If you have a question about a result, provide the relevant bet reference and as much information as possible when raising the query.

Betting should be an entertainment activity, not a way to earn income or recover losses. Set limits that suit your circumstances and never bet with money needed for ordinary living costs. Take regular breaks, keep track of your deposits and stakes, and avoid betting when you are distressed, under the influence of alcohol or drugs, or feeling pressure to chase losses.

• Decide your time and spending limits before you start.
• Treat losses as the cost of entertainment and do not chase them.
• Use available deposit, spending, loss, session or other account controls where offered.
• Consider a temporary break or account exclusion if betting is becoming difficult to control.
• Ask for support if gambling is affecting your finances, relationships, work, health or wellbeing.
• If you are concerned about someone else's gambling, encourage them to seek appropriate assistance.

If you want to query a bet, settlement, account transaction or technical problem, review the betting history first and use the available customer support or complaints process. Include the bet reference, date, market, selection and a clear description of the issue. Do not include passwords or other sensitive security information in a request.

Bet365 Casino may update these Betting Rules from time to time to reflect changes to the service, betting products, legal requirements or operational procedures. The current version published on the website will apply to future use from the stated effective date. If a rule is unclear, the applicable Terms and Conditions and the specific market rules should be consulted together. Nothing in these rules limits any right or protection that cannot lawfully be excluded under Australian law.